How can I cancel my ticket and what are the cancellation costs?

Ticket cancellation is only possible for privately held tickets and must be done no later than two weeks before the start of the event; until 21 April 2020 July 28th 2020, 11:59pm. Cancellation fees are 5.95 EUR plus handling fees.
As an example, the overall cancellation fee for Standard Tickets (225.00 EUR) is a total of 13.31 EUR. The amount for other tickets may differ. The remaining amount is automatically returned to the original payment method. This can take up to four weeks, depending on the payment method.

You will find a link to cancel your ticket in the email confirming your ticket purchase. If you can not find that email anymore, please reach out to the support team of XING Events via support (at) xing-events.com.

Want to avoid cancellation fees? It is also possible to sell your ticket and have the name on the ticket changed to the new owner. Please see “How do I transfer my ticket to another person?” on our FAQ page for details.

PLEASE NOTE We offer free refunds, due to the rescheduling of this year's re:publica from May 2020 to August 2020. Please use the cancellation link in your order confirmation. Cancellation fees do not apply until March 31st.